The management and personnel of Brookstone Logistics Ltd are committed to providing a high-quality service in the area of Quality management by continually improving client service, human resource management and company operations.

Total customer satisfaction, the company's primary objective, is achieved by recognising, understanding and evaluating customer needs and trying to exceed them.

Executive management are committed to the efficient operation and continual improvement of performance and the quality management system, and gives complete approval and commitment to this policy. Quality objectives are set at all levels of the organisation, and measured to facilitate effective and efficient review. These objectives include identified key risks and opportunities, and are reviewed at minimum annually through the management review process.

To ensure that we continue to meet our own high expectations and those of our customers, we have adopted a risk-based approach to identify threats and opportunities.

Development and training of employees is a top priority.

Human Resource Management is based on the principles of close training and supervision, excellent communication skills for all personnel and high personnel satisfaction.

Management will provide adequate resources and training needed to continually improve the effectiveness of the Quality Management system.

The above goals are complete by an effective and efficient company quality management. The Company's commitment in meeting, and exceeding, these requirements secures a prosperous future and sets a unique standard for others to follow. The Directors will take into consideration the views of interested parties and the effect the company's activities have upon the environment, and are committed to meeting all compliance obligations including contractual, statutory, legal, and others of relevance.

In fulfilling the above Quality Policy, the Directors recognise the importance of its suppliers and will work with them to improve the quality of their services.

The success of this policy is monitored, controlled and improved through elements of this Quality System such as internal audits, management reviews, corrective / preventive actions and training.

Each employee will be made aware of the importance and contents of this quality policy and be encouraged to contribute to the success of the quality management system. The Company's goals and commitment in meeting the requirements will secure a prosperous future and set a unique standard for others to follow.

To ensure that all relevant staff, customers and third parties are aware of the QMS, and their particular responsibilities within it, this policy is displayed and communicated publicly, supported by awareness and training activity.